Returns & Exchanges
At iLumkb, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery in their original packaging.
Initiate a Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the items in their original, unopened packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label or use a tracked courier service to send the package back to our designated fulfillment center.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing